Reinventing a Global Retail Bank's Operating Model: A Collaboration with Salt Grain
Adapting to evolving customer preferences and competitive challenges is pivotal in the rapidly changing banking sector. At Salt Grain, we collaborated with a global retail bank to redefine their operating model, enabling them to stay ahead of the curve.
The Approach
Operating Model Redefinition: We worked closely with the bank to revamp their operating model. This was designed to better align with changing customer preferences and to tackle competitive challenges more effectively.
Investment in Business Capabilities: To equip the bank for future growth, we identified key areas for investment and capability enhancement. This strategic reinvestment was integral to the bank's long-term growth strategy.
Improved Decision-Making Process: We introduced measures to increase the speed and effectiveness of the bank's decision-making process. This enabled the bank to react more quickly and effectively to market changes and opportunities.
The Results
Positioned for Growth: By redefining the operating model and reinvesting in business capabilities, the bank has successfully positioned itself for sustainable growth in a competitive landscape.
Increased Speed and Effectiveness of Decision-Making: The bank has benefited from enhanced decision-making processes, enabling it to swiftly respond to market opportunities and challenges.
Significant Cost Reduction: Through the redesign of the operating model and improved efficiencies, the bank significantly reduced its operating costs.